Privacy Policy
Last updated: January 29, 2025
Your privacy is important to Flipside Crypto, Inc. ("Flipside", "our", "us" or "we") as is your trust in Flipside's products and services. This Privacy Policy describes how Flipside together with our affiliates and subsidiaries handles personal information in connection with our business practices, services, websites, and applications (collectively, the "Services"), and when you otherwise interact with us. By using our Services, you consent to this Privacy Policy. We may supply a different privacy policy in relation to some of our Services, and that policy will apply to any information provided to or collected by us pursuant to those Services.
Information We Collect
The types of information that Flipside may collect includes, but is not limited to, the following categories listed below. We may receive this information when it is provided directly to us (including through interaction with our products and services), our business partners, and in some cases, certain service providers we work with. We may also obtain information from other sources for example, we may collect information about you from third parties, including but not limited to identity verification services and publicly available sources. We may combine information that we receive from the various sources described above for the purposes identified in this Privacy Policy.
- Identifiers, such as name, postal address, email address, organization name, for Flipside: username, password, account ID for Snowflake: Snowflake account, organization and region ID, and telephone number; in limited circumstances, we may collect a tax identification number (TIN), to use for tax reporting purposes;
- Usage based reporting at the organizational level of databases, tables and columns queried (we do not have access to the specific queries being run nor the results of the query being performed).
- Payment information, such as your credit card number, CVV code and expiration date for payment processing;
- Demographic information, such as your gender, age and date of birth, for example, to tailor our Services to you, for age verification and to make our communications to you more relevant.
- Other information, such as images and messages that are provided via our Services.
Information We Collect Automatically
As is true of most websites and applications, Flipside's website and applications may collect certain information automatically through your interaction with our services. This information may include, but is not limited to:
- Device information (such as mobile phone, computer, or tablet) and how you interact with our products, services, apps and websites, such as IP address, browser type, unique device identifier, cookie data, and associated identifying and usage information. Geolocation information may also be collected if you allow us access to your location through your device permissions, to provide our Services to you.
- Browser type, operating system and other usage information about the use of Flipside's website and applications, including a history of which pages within Flipside's website you view.
Cookies and Tracking Technologies
Flipside works with service providers to provide its website. Flipside and these services use cookies, which are small files that are stored on and sent by your device when you access our service. Flipside and our service providers may use session cookies (which are destroyed when you close your application or web browser) or persistent cookies (which you can choose to delete from your device or computer). Flipside and our service providers may use cookies to enable the functionality of the webpage (for example, ensuring a pop-up does not appear repeatedly), provide fillable forms, enhance site navigation, assist with our marketing efforts and provide analytics services, which help us understand the number of visitors and how visitors use the webpage and app. By using your browser settings, you may block cookies or adjust settings for notifications when a cookie is set. Your interactions with the service providers are governed by their terms of service.
Do-Not-Track
Your browser or device may include "Do-Not-Track" settings or functionality. Currently, our systems do not recognize browser "Do-Not-Track" requests. The information collection and disclosure practices, and the choices that we provide to customers, will continue to operate as described in this Privacy Policy, whether or not a Do-Not-Track signal is received. However, you may disable certain tracking on our Sites, as discussed in this section (e.g., by disabling cookies). For more information about Do-Not-Track signals, please click here.
How We Use Information
We may use the information collected for the following purposes:
- To provide, maintain and improve our Services;
- To process payments and provide you with tokens;
- To autofill data fields on our websites to improve your online experience;
- For customer service and troubleshooting;
- For marketing, surveys, research and analytics;
- To develop new products and Services;
- To protect the rights and property of Flipside, our users, and others;
- To detect, prevent, and respond to fraud, abuse, and security issues;
- To comply with legal, regulatory or contractual requirements; and
- To carry out any other purpose described to you at the time the information was collected.
Communications with you in connection with these uses may be via mail, telephone, e-mail, text message, other messaging platforms, social media and other electronic messages. Flipside may send you text messages using an automated telephone dialing system to the mobile phone number you have provided if you have opted into receive text messages. Opting into receive text messages is not a requirement to buy services from Flipside, and message and data rates may apply. See "Choices" below to learn how to manage your communication preferences.
How We Share Information
Flipside may share the information it collects about you in the following circumstances:
- Within Flipside and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;
- With our trusted services providers and business partners (including Snowflake);
- With your consent, including if you intentionally share content (for example through our community) or interact with third parties on our site;
- In connection with the sale, transfer or financing of a significant part of Flipside business or its assets;
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a law enforcement request; and
- As required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process.
How Long We Keep Information
We may keep the information we collect for as long as necessary to provide our Services to you, to operate our business, to enable us to communicate with you, for our safety, research, evaluation of use, or troubleshooting purposes, or to satisfy our legal or contractual obligations. Where required, we will anonymize or delete the information we collect when we no longer need it for the uses described above.
Children's Information
Flipside's Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@flipsidecrypto.com.
Security
We take reasonable administrative, technical, and physical security measures to protect your personal information and to ensure that it is used in accordance with this Privacy Policy.
Transfer of Information to the U.S. and Other Countries
Flipside is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.
Third Party Links and Services
Our Services may contain links to third-party websites that are not owned or controlled by Flipside. Flipside has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. If you visit such sites, your activities and the collection, use, and disclosure of information will be subject to the privacy policies and terms of the third-party websites or services, and not this Privacy Policy. We recommend that you read the privacy policies of these third parties.
Your Choices
You can make a request to access and change your personal information we store by contacting us via email at privacy@flipsidecrypto.com. To further protect privacy, these requests are subject to identity verification.
If you would like to update your preferences, or opt out of marketing communications from us, you may do so at any time by contacting us at privacy@flipsidecrypto.com or by following the opt out instructions in the marketing communications. Please note that Flipside will honor your marketing opt-out preferences, but we may continue to send transactional communications related to the Services.
California "Shine The Light" Disclosure
Pursuant to California Civil Code Section 1798.83, we do not disclose information of consumers from whom we directly collect data to third parties for the third parties' direct marketing purposes.
Changes to this Policy
This policy may change from time to time and any revised Privacy Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. By continuing to access and/or use the service after the effective date of a revised Privacy Policy, you agree to be bound by the revised Privacy Policy.
Contact us
You may contact us at privacy@flipsidecrypto.com if you have any questions or comments about this Privacy Policy.